This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name xtro.co.in ("Website"), including the related mobile site and mobile application (collectively referred to as "Platform"). The Platform is owned by KESHAV VISHWAKARMA ("Platform Owner", "we", "us", "our").
Your use of the Platform, services, and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform, including the applicable policies, which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies applicable to the Platform for such transactions. By mere use of the Platform, you shall be contracting with the Platform Owner, and these terms and conditions, including the policies, constitute your binding obligations.
Accessing, browsing, or otherwise using the platform indicates your agreement to all the terms and conditions under these terms of use. Please read the terms carefully before proceeding. If you do not agree, you may not use the platform.
Accuracy of Information: You agree to provide true, accurate, and complete information during and after registration and are responsible for all acts done through the use of your registered account.
Prohibited Activities: You agree not to:
The Platform may contain links to third-party websites. These links are provided for your convenience and information. Upon accessing these links, you are governed by the terms of use, privacy policies, and other policies of such third-party websites. We are not responsible for the content or practices of such third parties.
The Platform Owner shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, data, or other economic interests arising from the use of the Platform or Services. Our liability shall not exceed the amount paid by you for using the Services or INR 100, whichever is less. Unauthorized access to your account due to negligence in protecting your login credentials shall be your sole responsibility.
You agree to indemnify and hold harmless the Platform Owner, its affiliates, and their respective officers, directors, agents, and employees from any claims, demands, or actions, including reasonable attorney fees, arising due to:
For any queries or grievances, please contact us:
Website: xtro.co.in
Customer Care: +91 73131-43092
Support Email: support@xtro.co.in
Contact Email: info@xtro.co.in
Owners: XTRO AND KESHAV VISHWAKARMA
Contact Number: +91 93998-36288
This Privacy Policy describes how Xtro and its affiliates (collectively "Company, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website xtro.co.in (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:
This information is collected in accordance with applicable law(s). You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform. Additionally, we may track your behavior, preferences, and other information you choose to provide on our Platform, which is compiled and analyzed on an aggregated basis. We also collect information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for third-party business partners' privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
Important: If you receive an email or call claiming to seek sensitive personal data (e.g., debit/credit card PIN, net-banking, or mobile banking password), do not provide such information. If you have already shared such information, report it immediately to an appropriate law enforcement agency.
We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt out. Some ways in which we use your data include:
Your access to these products/services may be affected if permission is not provided.
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide access to the services and products offered by them. These entities may market to you unless you explicitly opt out. We may disclose personal data to third parties such as:
To protect your personal data from unauthorized access or disclosure, loss, or misuse, we adopt reasonable security practices and procedures. However, transmission of information over the internet is not completely secure, and there are inherent risks associated with using the Platform. Users are responsible for ensuring the protection of their login and password records.
You may delete your account by visiting your profile and settings on our Platform or by contacting us at support@xtro.co.in. However, if there are pending grievances, claims, shipments, or services, we may delay or refuse deletion of the account. Once deleted, all information related to your account will be lost. We retain your personal data only as long as necessary for the purpose it was collected or as required under applicable law. Data may be retained in anonymized form for analytical and research purposes.
You may access, rectify, and update your personal data directly through functionalities provided on the Platform.
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you disclose personal data relating to other people, you represent that you have the authority to do so. You may withdraw your consent by writing to our Grievance Officer at support@xtro.co.in. Please mention "Withdrawal of consent for processing personal data" in your subject line. However, withdrawal of consent is not retrospective and will be governed by applicable laws.
We may update this Privacy Policy periodically to reflect changes to our practices. Significant changes will be communicated in accordance with applicable laws.
For any queries or grievances, please contact us:
Website: xtro.co.in
Customer Care: +91 73131-43092
Support Email: support@xtro.co.in
Contact Email: info@xtro.co.in
Owners: XTRO AND KESHAV VISHWAKARMA
Contact Number: +91 93998-36288
We offer a 5-day return policy, meaning you have 5 days after receiving your item to request a return.
We will notify you once we have received and inspected your return. If the return is approved:
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at:
Customer Care: +91 73131-43092
Support Email: support@xtro.co.in
Contact Email: info@xtro.co.in
Owners: XTRO AND KESHAV VISHWAKARMA
Contact Number: +91 93998-36288
All orders are delivered within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Additional transit days may be required for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone.
Orders will be delivered within 3 to 4 weeks from the date of order confirmation. Delivery times may vary due to factors beyond our control, such as:
We appreciate your patience and understanding in such situations.